Cancellations and Refund

At helse foods , we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied, please review our Refund and Cancellation Policy below for guidance on how to proceed.

Order Cancellation

You may cancel your order at any time before it has been processed and shipped. Once an order is placed, we aim to process it quickly to ensure timely delivery. Please contact us as soon as possible if you wish to cancel an order.

How to Cancel:
- Contact our Customer Service team via email at info@helsefoods.com or call us at +918104590795 with your order number.
- If your order has not yet been shipped, we will cancel it and issue a full refund.
- If your order has already been processed or shipped, please refer to our Refund Policy for instructions on returns.

Refunds

We want you to be happy with your purchase. If there is an issue with your order, we are happy to assist with refunds under the following conditions:

Eligibility for Refunds:

Damaged or Defective Products: If your pasta or noodle products are damaged or defective upon arrival, please contact us within [ 14 days] of receiving your order. We will issue a full refund or send a replacement.
Incorrect Order: If we have sent you the wrong items, we will either issue a full refund or send the correct products, depending on your preference.
Non-Food-Related Issues: If the issue is not related to product quality (e.g., a packaging mistake or shipping issue), please contact our support team to resolve the matter.

Refund Process:

To initiate a refund, please contact us at info@helsefoods.com or call +918104590795 , providing your order number, reason for the refund request, and any relevant supporting details (e.g., photos of damaged products).
Once we approve the refund, we will process it within [ 5-7 business days]. Refunds will be credited to the original payment method used at checkout.

Refund Conditions:

Refunds are available only for items that are damaged, defective, or incorrectly shipped.
Products that have been opened or used may not be eligible for a refund unless they are defective.
Shipping fees are non-refundable unless the return is due to an error on our part.

3. Returns

We want you to be happy with your purchase. If there is an issue with your order, we are happy to assist with refunds under the following conditions:

If you wish to return an item, please follow the instructions below:

Return Eligibility:

Returns are accepted within [14 days] of receiving the product.
To be eligible for a return, the product must be unused, unopened, and in the original packaging.
Products must be returned to us at the customer’s expense. We recommend using a trackable shipping service or purchasing shipping insurance for returns.

Return Process:

Please contact us at info@helsefoods.com or +918104590795 to request a return.
Once we approve your return, we will provide you with instructions on how to return the item. The product should be sent to the address provided.
After we receive the returned item, we will process a refund, which will be issued to your original payment method.

Exchanges

We do not currently offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

Exceptions

Unfortunately, we are unable to offer refunds or cancellations in the following cases:

Products that are perishable or have passed their expiration date.
Products that have been opened or used (unless defective).
Orders that are not returned within the specified return window.